At 22jl, we take the privacy of every player in the Philippines seriously. This policy explains what personal data we collect, how we use it, and the rights you have over your own information. Please read it carefully before using our platform.
A clear breakdown of the personal data 22jl collects and the purpose behind each category.
When you register on 22jl, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to confirm that you meet the minimum age requirement of 21 years and are a resident of the Philippines. We also collect your chosenusername and password, which are stored using industry-standard encryption. Your account data is used solely for platform access, responsible gaming checks, and regulatory compliance. We do not use your identity data for any marketing purpose without your explicit consent.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, and transaction histories. Full card numbers and banking credentials are never stored on our servers — all payment processing is handled through encrypted, third-party payment gateways that comply with applicable Philippine financial regulations. Transaction records are retained for the period required by law and are used for fraud prevention, dispute resolution, and audit purposes. You may request a summary of your transaction history at any time through the platform's account section. We do not sell or share your financial data with any party outside of what is strictly necessary for payment processing and legal compliance.
We automatically collect data about how you interact with the 22jl platform, including the games you play, session durations, betting patterns, device type, operating system, browser version, and IP address. This data helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security concern or a responsible gaming issue. Usage data is analysed in aggregate to understand how players across the Philippines engage with our casino, fish game, bingo, and VIP features. Individual usage profiles are not shared with third parties for advertising purposes. You can request access to the usage data we hold about you at any time by contacting our support team.
When you contact our support team or submit a query through the platform, we collect the content of your messages, your contact details, and any attachments you provide. This information is used exclusively to resolve your query, improve our support processes, and maintain a record of interactions for quality assurance. Support communications are retained for a reasonable period and are accessible only to authorised staff. We may send you service-related notifications such as account alerts, security updates, and policy change notices — these are not marketing messages and cannot be opted out of while your account remains active. If you have opted in to promotional communications, you may withdraw that consent at any time by updating your account preferences.
The Philippines Data Privacy Act of 2012 gives you specific rights over your personal information. Here is how 22jl honours each of them.
You have the right to request a copy of all personal data that 22jl holds about you, including your account details, transaction history, and usage records. We will provide this information in a structured, commonly used format within a reasonable timeframe upon receiving a verified request. Portability requests can be submitted through the support channel listed within the platform. We may ask you to verify your identity before releasing any personal data to protect against unauthorised access. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction at any time. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. Erasure requests will be assessed on a case-by-case basis, and we will inform you of the outcome within a reasonable period. Please note that some data — such as transaction records required for regulatory compliance — cannot be deleted before the legally mandated retention period has elapsed. All correction and erasure requests should be submitted through the platform's support team with appropriate identity verification.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop processing it for that purpose without requiring justification. Where processing is based on your consent — such as receiving promotional emails or personalised offers — you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal. If you object to processing that is based on our legitimate interests, we will assess your objection and respond accordingly. We are committed to respecting your choices and will act on all valid objections promptly.
22jl implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption, access controls, regular security audits, and staff training on data handling best practices. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed by Philippine law. You will be informed of the nature of the breach, the data affected, and the steps we are taking to address it. If you have concerns about the security of your account at any time, please contact our support team immediately.
If you have any questions about how 22jl handles your personal data, or if you would like to exercise any of your rights under the Philippines Data Privacy Act, our support team is available around the clock. You can also visit our FAQ page for quick answers to common account and privacy questions.